Warranty, Refund and Returns Policy

Refunds and Returns.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

A 20% restocking fee will be assessed.

Several types of goods are exempt from being returned, like electronics items.

To complete your return, we require a receipt from purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Warranty Coverage:

BayBoater Marine LLC warrants new parts purchased directly from bayboatermarine.com against defects in materials and workmanship for 1 year from the date of delivery. This warranty applies to the original purchaser under normal use, with proper installation and maintenance.

What We Will Do

If a part is confirmed to have a covered defect, BayBoater Marine will, at its option, repair the part, replace it, or refund its purchase price. Covered repairs or replacements will be provided without charge for the part itself.

What Is Not Covered

This warranty does not cover normal wear or damage caused by improper installation, incorrect application, misuse, overheating, inadequate lubrication, contaminated fluids, corrosion, neglected maintenance, or modifications that cause the failure.

Wear items—including clutch plates, seals, and bearings—are covered for manufacturing defects, but not ordinary wear from use.

To the extent permitted by law, this warranty does not cover installation or removal labor, diagnostic charges, towing, haul-out expenses, loss of use, lost income, or incidental or consequential damages.

Installation and Fitment

Verify the part number, dimensions, and application before installation. Parts must be installed and operated according to the applicable equipment manufacturer’s specifications. Installation by a DIY owner does not, by itself, void this warranty; damage caused by improper installation is excluded.

How to Submit a Claim

Contact us within the warranty period at warranty@bayboatermarine.com. Include your order number, part number, a description of the problem, and photographs when available.

Please contact us before returning a part so we can provide return instructions. The customer is responsible for return freight for all warranty claims. If the part is determined to be defective, BayBoater Marine will credit the cost of normal ground transportation charges. We may require the part to be returned for inspection. For an approved warranty claim, BayBoater Marine will ship a replacement without charge for normal ground transportation.

If continued operation could cause further damage, stop using the equipment until the problem has been evaluated.

Manufacturer Warranties

Any separate manufacturer warranty is governed by that manufacturer’s terms. It does not reduce the coverage provided under this warranty.

Your Legal Rights

This limited warranty does not exclude or restrict any rights that cannot lawfully be excluded or restricted. Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Warrantor: BayBoater Marine LLC

Mailing address: 490 Bayview Drive Harkers Island. NC 28531

Contact: warranty@bayboatermarine.com

Website: bayboatermarine.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bayboatermarine.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@bayboatermarine.com and send your item to:

BayBoater Marine
490 Bayview Dr.
Harkers Island NC 28531.

Shipping returns

To return your product, you should mail your product to:
BayBoater Marine
490 Bayview Dr.
Harkers Island NC 28531.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.